We
are glad that you want to make purchases in our store

Our
terms and conditions are long paragraphs, and you probably don’t have
time to read them. That time is better to spent in our store 🙂

To
make it easier for you to get to the most important points, below are
quick and clear rules for using our store:

1.
The store is owned by PIK COINS Sp. z o.o. based in Wroclaw.

2.
You can contact us via:

–
e-mail: info(at)pik-coins.com

–
standard mail: PIK COINS Sp. z o.o. WPT, Budynek „Delta”, 9
Duńska Street, 54-427 Wrocław, Poland

–
phone +48 600 655 640

3.
In order to keep track of your orders, receive discount codes and
newsletters with the latest offers, we encourage you to create an
account, while it is not an obligation to purchase from us. You can
delete your account at any time.

4.
All information about the goods available in the store and the
possible methods of payment and delivery will be provided to you in
the course of ordering. 

5.
After placing an order, it is necessary to pay for it – the only
acceptable method of payment is prepayment. Our store offers payment
methods such as wire transfer, credit card or PayPal.

6.
The purchased goods should reach you intact. If the package of goods
is damaged, you should write a damage report and contact us
immediately. 

7.
You can return the purchased goods without giving any reason within
30 days from the date of delivery. We will refund you the money for
the goods no later than 14 days from the day we receive the returned
goods or proof of their return. Remember, however, that the condition
of the refund is decent protection of the returned package, so that
it returns to us in perfect condition.

The
cost of return shall be borne by the Buyer.

8.  If
the goods arrive to you damaged, defective or otherwise not in
accordance with the contract of sale, you may file a complaint
regarding them. We will respond to the complaint within a maximum of
14 days from the date of receipt. This is usually done much faster. 

9.
Complaints are not subject to individual orders outside the store’s
offer placed by e-mail or telephone.

10.
If you have problems with your account, please contact us.

11.
To enable you to use the store and fulfill the orders you place, we
process your personal data. You will find detailed information about
this in our Privacy Policy: www.pik-coins.com/polityka-prywatnosci/.

If
you have any questions or concerns about the terms and conditions or
shopping in our store, please contact us!

Please
make your purchases thoughtfully.

You
can find the full terms and conditions of the store below.

REGULATIONS
OF THE “PIK COINS” ONLINE STORE

§
1. General information

1.
These Regulations (hereinafter: “Regulations”), set out the terms
and conditions of use of the online store “PIK COINS” operating
at the Internet address www.pik-coins.com (hereinafter:
“Store”). 

2.
The Rules and Regulations are the rules and regulations referred to
in Article 8 of the Act of July 18, 2002 on electronic provision of
services (hereinafter: “Act on Electronic Provision of Services”).

3.
The store is owned by PIK COINS Spółka z ograniczoną
odpowiedzialnością based in Wrocław (registered office address:
ul. Dunska 9, 54-427 Wrocław), entered in the Register of
Entrepreneurs of the National Court Register by the District Court
for Wrocław-Fabryczna, IX Commercial Department under the number
0001103921, share capital PLN 5000.00, NIP number: 8943235531, REGON
number:528556444. (hereinafter: “Seller”).

4.
Contact with the Seller is possible by means of:

a.
e-mail – at: info(at)pik-coins.com

b.
telephone – at +48 600 655 640

c.
traditional mail: PIK COINS, DELTA Building, Dunska 9, 54-427
Wroclaw, Poland

5.
In the course of its business, the Seller sells Goods that may be
purchased by Buyers;

6.
In accordance with the provisions of Regulation (EU) 2022/2065 of the
European Parliament and of the Council of October 19, 2022 on the
Digital Single Market for Digital Services and amending Directive
2000/31/EC (Digital Services Act) (hereinafter: “DSA”), the
Seller has designated a contact point for direct communication with
the authorities of the EU Member States, the European Commission, the
Digital Services Board and the Users of the Website on matters
covered by the DSA regulation. The contact point can be accessed at:
info(at)pik-coins.com.
Communication within the contact point is in Polish and English.

7.
Information about the Goods available in the Store, in particular
their descriptions, technical and performance parameters and prices,
constitute an invitation to conclude a Sales Agreement within the
meaning of Article 71 of the Act of 23 April 1964 Civil Code
(hereinafter: “Civil Code”).

8.
Before using the Store, the Customer is obliged to read the
Regulations and Privacy Policy.

9.
The information contained on the Store’s website and presented by the
Seller are solely their private opinions and do not constitute
investment advice within the meaning of the Act of July 29, 2005 on
trading in financial instruments. The Buyer makes investment
decisions solely on his own responsibility. All investments involve
risk, so any decision to make an investment should be thoughtful and
take into account the volatility of the precious metals market. 

§
2 Definitions

When
the following definitions appear in the Regulations, they mean:

1.
Business day – one day from Monday to Friday excluding public
holidays

2.
Customer – a User or Buyer;

3.
Civil Code – the term defined in § 1 paragraph 6 of the Regulations;

4.
Consumer – a Customer who is a natural person who makes a legal
transaction with the Seller not directly related to his/her business
or professional activity. For the purposes of these Regulations,
Consumers are also understood as natural persons who enter into an
agreement directly related to their business activity, when it
follows from the content of the agreement that it does not have a
professional character for that person, resulting in particular from
the subject of their business activity, made available on the basis
of the provisions on the Central Register and Information on Business
Activity.

5.
Account – is a panel created in the Store’s computer system, allowing
the User to use its functionality, in particular to purchase Goods;

6.
Buyer – is a person who is a Consumer, Entrepreneur or Entrepreneur
on the rights of a Consumer, who has concluded a Sales Contract with
the Seller or has taken steps to conclude one;

7.
Non-conformity – it shall be understood as: 

a.
non-conformity of the Goods with the Contract of Sale (the criteria
for assessing the conformity of the Goods with the Contract of Sale
are set forth in Article 43b Paragraph 1-2 of the Consumer Rights
Act), or 

b.
non-conformity of the Account Service with the Agreement for the
provision of the Account Service (the criteria for assessing the
conformity of the Account Service with the Agreement for the
provision of the Account Service are set forth in Article 43k
paragraphs 1-2 of the Consumer Rights Act);

8.
Opinion – the Buyer’s opinion of the Order process or the Goods
purchased by the Buyer, expressed by assigning points on a scale
determined by the Seller or by describing the experience of using the
Store or the Goods;

9.
Privacy Policy – a document containing information about the
processing of Customers’ personal data by the Seller;

10.
Entrepreneur – a natural person, a legal person or an organizational
unit without legal personality, to which special regulations grant
legal capacity, conducting business or professional activity in its
own name;

11.
Entrepreneur on the rights of the Consumer – a natural person
conducting a business or professional activity on his own behalf, who
has entered into an Agreement with the Seller directly related to his
business activity, but which does not have a professional character
for this person, resulting in particular from the subject of his
business activity;

12.
Terms and Conditions – the term defined in § 1(1) of the Terms and
Conditions;

13.
Seller – the term defined in § 1 section 3 of the Regulations;

14.
Merchandise – a movable item available in the Store within the
meaning of the Civil Code, which may be purchased by the Buyer, in
particular precious metals and investment coins made of these metals;

15.
Agreement – Agreement for the provision of Account Services or
Agreement for sale;

16.
Sales Contract – a sales contract within the meaning of the Civil
Code, on the basis of which the Seller undertakes to transfer
ownership of the Goods to the Buyer and deliver the Goods to the
Buyer, and the Buyer undertakes to collect the Goods and pay the
price to the Seller;

17.
Consumer Rights Act – is the Act of May 30, 2014 on consumer rights;

18.
Law on Provision of Electronic Services – the term defined in § 1
paragraph 2 of the Regulations;

19.
User – is a person who is a Consumer, Entrepreneur or Entrepreneur on
the rights of a Consumer, who has concluded an Agreement with the
Seller for the provision of the Account Service or has taken steps to
conclude it;

20.
Order Processing Time – the number of working days in which the
Seller completes the Order placed by the Customer, entrusts the
ordered Product to the carrier and delivers the ordered Product via
the carrier to the place indicated by the Customer in the Order Form.

21.
Order – Customer’s declaration of will, expressing a direct will to
conclude a Distance Contract placed with the use of means of distance
communication, specifying the Product for which the Customer submits
an offer to conclude the Contract and the Customer’s data necessary
for possible conclusion and execution of the Contract in the scope
indicated in the Order Form (method of payment, method of Product
delivery, place of Product delivery and the Customer’s data).

22.
Newsletter – information sent electronically containing information
about upcoming news or promotions.

§
3 Technical requirements for using the online store

1.
In order for the Customer to properly use the Store, the following
are necessary:

a.
connection to the Internet;

b.
possession of devices that allow the use of Internet resources;

c.
use of an Internet browser that allows the display on the screen of
the device of hypertext documents, linked on the Internet via the
World Wide Web service, and that supports the JavaScript programming
language and, in addition, accepts cookies;

d.
having an active e-mail account

2.
The use of viruses, bots, worms or other computer codes, files or
programs (in particular, process automation scripts and applications
or other codes, files or tools) by Customers is prohibited within the
Store.

3.
The Seller informs that it uses cryptographic protection of
electronic transfer and digital content through the use of
appropriate logical, organizational and technical measures, in
particular to prevent third party access to data, including through
SSL encryption, use of passwords for access and anti-virus or
anti-wanted software programs. 

4.
The Seller informs that despite the use of safeguards referred to in
paragraph 3 above, the use of the Internet and services provided
electronically may be threatened by the entry into the ICT system and
the Customer’s device, harmful software or access to the data located
on this device by third parties. In order to minimize the
aforementioned risk, the Seller recommends the use of anti-virus
programs or means of protecting identification on the Internet.

§
4 Rules of using the Store

1.
The Customer is obliged to use the Store in a manner consistent with
generally applicable law, the provisions of the Regulations, as well
as good morals.

2.
Supply of unlawful content by the Customer is prohibited.

3.
Prices of Goods available in the Store are expressed in Polish zloty
(PLN), Euros (EUR) and Dollars (USD) and are gross (include all
mandatory price components, including applicable VAT). In the case of
goods shipped outside the EU, customs duty is calculated in
accordance with the regulations of the country to which the order is
shipped.

4.
The Buyer may purchase Goods both after creating an Account and
without creating an Account. If an Account is created, the Buyer
should log in to it before starting purchases.

5.
The condition for using the Store is to read and accept these
Regulations. By placing an order the Customer accepts the content of
the Regulations.

6.
The online Store operates 24 hours a day on all days of the week,
while contact with us is possible on working days from 9:00 to 17:00
European time (CET)

§
5 Principles of concluding a Sales Agreement

1.
In order to conclude a Sales contract, the Buyer should perform the
following actions:

a.
enter the Store’s website;

b.
enter the tab of the selected Goods and click the “Add to Cart”
button;

c.
enter the “shopping cart” tab and click the “Order” button;

d.
enter or select the following data in the form that appears:

–
first and last name;

–
e-mail address;

–
telephone number;

–
residence/business address (street, house number, apartment number,
city, postal code, country);

–
delivery address (if different from residence/business address);

–
optionally – company and TIN (if the Buyer is an Entrepreneur or
Entrepreneur on the rights of a Consumer);

–
payment method – the only acceptable payment method with us is
prepayment. Our store offers payment methods such as wire transfer,
credit card or PayPal/Google Pay/Apple Pay

–
method of delivery;

–
accept the statement that you have read the Terms and Conditions and
Privacy Policy and accept their provisions; 

–
click the “I buy and pay” button, and then make payment for the
Goods in accordance with the selected payment method.

2.
The Buyer may choose the methods of delivery of the Goods by courier
service – the list of available carriers will be available when
placing the order

3.
Payment of the price for the Goods may be made by the Buyer:

a.
by bank transfer to the Seller’s bank account;

b.
by PayPal/Google Pay/Apple Pay ;

c.
by payment card. (The online payment service provider for card
payments is PAYPAL, Available payment methods: Visa, Mastercard,
Maestro, American Express).

4.
For orders over the amount of 300 euros, shipping costs are not
added.

5.
Clicking by the Buyer on the “Buy and pay” button is equivalent
to making an offer to purchase the selected Goods (hereinafter:
“Order”). 

6.
After placing an Order, the Buyer receives a confirmation of its
placement at the e-mail address provided by the Buyer. Order
processing time is calculated from the moment of positive payment
authorization.

7.
If the Order cannot be processed, the Seller shall notify the Buyer
by means of a message sent to the e-mail address provided by the
Buyer. In the case referred to in the preceding sentence, no Contract
of Sale is concluded between the Seller and the Buyer. If the Order
referred to in this paragraph 6 has been prepaid by the Buyer, the
Seller shall immediately refund all payments made by the Buyer.

8.
If the Order is forwarded for execution, the Seller shall notify the
Buyer by means of a message sent to the e-mail address provided by
the Buyer. At the moment the Buyer receives the message referred to
in the preceding sentence, a Contract of Sale is concluded between
the Seller and the Buyer.

9.
If a submitted Order, for which the Buyer has chosen the option to
pay for the Goods before delivery, is not paid within 7 (seven)
Business Days from the date of its submission, the Seller shall have
the right to withdraw from the Contract of Sale and cancel the Order
within 7 (seven ) days from the date of ineffective expiration of the
deadline for payment of the Order. Withdrawal from the Contract of
Sale and cancellation of the Order shall be made by the Seller
sending an appropriate statement to the e-mail address provided by
the Buyer. 

§
6 Delivery of Goods

1.
The Seller performs shipment of Goods to addresses located in the
territory of the Republic of Poland, member states of the European
Union and other selected countries. The list of countries to which
the Seller realizes shipment of Goods is presented to the Buyer when
placing the Order.

2.
In the case of shipment of Goods to countries not belonging to the
European Union, the Buyer shall bear the cost of customs fees in
accordance with regulations in the given country of destination.

3.
The Goods shall be shipped within the period indicated in the Goods
card when placing the Order. The period indicated in the preceding
sentence shall start from the date on which payment for the Goods is
credited to the Seller’s bank account.

4th
The Seller shall be obliged to deliver the Goods to the Buyer in
accordance with the Sales Contract relating to them. 

4.
Goods delivered to the Buyer should be in an intact condition.

5.
If the Goods are delivered by a courier, the Buyer is obliged to
inspect the Goods in his presence. If the package of Goods is
damaged, the Buyer should write a damage report and contact the
Seller.

§
7 Right of withdrawal from the Sales Contract

1.
The provisions of this § 7 shall apply only to a Buyer who is a
Consumer or an Entrepreneur on the rights of a Consumer. 

2.
The Buyer shall have the right to withdraw from the Contract of Sale
without giving any reason within 30 (thirty) days from the date on
which the Goods came into the possession of the Buyer or a third
person indicated by the Buyer who is not a carrier.

3.
The Buyer shall exercise the right to withdraw from the Contract of
Sale by submitting to the Seller a statement of withdrawal from the
Contract of Sale (hereinafter: “Statement”). To meet the deadline
for withdrawal from the Sales Agreement, it is sufficient to send the
Statement before the expiration of the deadline referred to in
paragraph 2 above.

4.
The Buyer may submit the Statement in the form of:

a.
electronic;

b.
paper.

6.
If the Buyer chooses to make the Declaration in electronic form, the
Buyer should send by e-mail to the address indicated in § 1.4.1 of
the Regulations a message containing the following:

a.
the Buyer’s first and last name;

b.
e-mail address;

c.
mailing address;

d.
a clear statement of withdrawal from the Sales Agreement;

e.
indication of the Goods to which the withdrawal from the Sales
Agreement applies;

f.
the order number;

g.
date of placing the Order;

7.
If the Buyer chooses to make the declaration in paper form, the Buyer
should print and fill out the form attached as Appendix 1 to the
Terms and Conditions and then send it together with the secured goods
to the address indicated in paragraph 10 below.

8.
The Seller shall send the Buyer an acknowledgement of receipt of the
Declaration immediately upon receipt by e-mail. 

9.
In the case of exercising the right of withdrawal from the Contract
of Sale, the Buyer should send the Goods back to the Seller within 14
(fourteen) days from the date of withdrawal from the Contract of
Sale. To meet the deadline referred to in the preceding sentence, it
is sufficient to send back the Goods before its expiration.

10.
The Goods should be sent back to the address:

PIK
COINS SP. Z O.O.

WPT,
DELTA Building, 9 DUNSKA Street

54-427
WROCŁAW, Poland

11.The
Buyer shall bear the cost of returning the Goods.

12.Refund
of payments made by the Buyer shall be made upon receipt by the
Seller of the returned Goods or proof of their return by the Buyer,
whichever occurs first. Refund of payments shall be made using the
same method of payment that was used by the Buyer in the original
transaction, unless the Buyer expressly agrees otherwise. The Buyer
shall not bear the cost of returning the payment made. The seller
shall refund the payment using the same method of payment that was
used by the consumer, unless the consumer has expressly agreed to a
different method of refund that does not incur any costs for him.

13.
Goods should be protected in shipment so that they are not damaged.

§
8 Complaints about Goods

1.
Pursuant to Article 558 § 1 of the Civil Code, the Seller’s
liability under warranty against Buyers who are Entrepreneurs is
excluded. Further provisions of this § 8 apply only to: 

a.
Buyer who is a Consumer or Entrepreneur on the rights of a Consumer;

b.
Non-compliance of the Goods with the Sales Agreement; 2.

2.
Goods delivered to the Buyer by the Seller must comply with the Sales
Agreement.

3.
In the case of non-conformity of the goods with the Sales Agreement,
the Buyer undertakes to report any defects within 7 days of receipt
of the order.

4.
In case of disclosure of Non-conformity, the Buyer shall have the
rights indicated in Article 43d and n. Consumer Rights Act. Exercise
of the Buyer’s rights indicated in the preceding sentence shall be in
accordance with the provisions of the Consumer Rights Act and the
provisions of this § 9.

5.
In the event of disclosure of Non-Conformity, the Buyer may file a
complaint including a demand for: replacement of the Goods.

6.
Complaint shall be submitted by e-mail, to the address indicated in §
1 paragraph 4 item 1 of the Regulations.

7.
The complaint should include:

a.
The name and surname of the Buyer;

b.
e-mail address;

c.
the Order number;

d.
date of delivery of the Goods;

e.
description of the revealed nonconformity + photo

f.
request for replacement of the Goods.

8.
If the Seller receives a request for:

a.
replacement of the Goods – the Seller shall be entitled to replace
such Goods;

9.
In the event that replacement of the Goods is impossible or would
require the Seller to incur excessive costs, the Seller shall refund
the cost of the Goods within 30 days. 

10.
After reviewing the complaint, the Seller shall provide the Buyer
with a response to the complaint, in which:

a.
acknowledges the complaint and indicates the planned date for
fulfillment of the Buyer’s request;

b.
acknowledges the complaint and informs the Buyer that the Seller has
exercised the right referred to in paragraph 8 above;

c.
refuses to bring the Goods into conformity with the Sales Contract
for the reasons indicated in paragraph 9 above;

d.
rejects the complaint due to its unfoundedness.

11.
The Seller shall respond to the complaint by e-mail within 14
(fourteen) days from the date of its receipt.

12.
In the cases indicated in paragraph 10 items a-b above, the Seller
shall, at its own expense, replace the Goods in accordance with the
Sales Contract within a reasonable time from the receipt of the
complaint, taking into account the specifics of the Goods.  

13.
The Buyer shall make the Goods subject to replacement available to
the Seller. The Seller shall collect the Goods from the Buyer at its
own expense. 

14.
In the case of disclosure of Non-Compliance, the Buyer may submit to
the Seller a statement of price reduction or withdrawal from the
Contract when:

a.
The Seller has refused to bring the Goods into conformity with the
Contract of Sale for the reasons indicated in paragraph 9 above;

b.
The Seller has failed to bring the Goods into conformity with the
Contract of Sale in accordance with paragraphs 12-13 above;

c.
Non-conformity continues to exist even though the Seller has
attempted to bring the Goods into conformity with the Contract of
Sale;

d.
The nonconformity is so significant that it justifies withdrawal from
the Contract of Sale without first requiring the Seller to bring the
Goods into conformity with the Contract of Sale;

e.
it is clear from the Seller’s statement or circumstances that the
Seller will not bring the Goods into conformity with the Contract of
Sale within a reasonable time or without excessive inconvenience to
the Buyer.

15.
a declaration on reduction of the price or withdrawal from the
Contract of Sale may be submitted by e-mail to the address specified
in § 1.4.1 of the Terms and Conditions.

16.
a statement of price reduction or withdrawal from the Contract of
Sale should include:

a.
Buyer’s name and surname;

b.
e-mail address;

c.
the Order number;

d.
the date of delivery of the Goods;

e.
description of the nonconformity disclosed;

f.
indication of the reason for the statement, selected from the reasons
indicated in paragraph 15 above;

g.
statement of reduction of the price of the Goods, together with
indication of the reduced price of the Goods, or statement of
withdrawal from the Sales Contract.

17.
The Buyer may not withdraw from the Contract of Sale if the
Non-Compliance is immaterial. 

18
In the event of withdrawal from the Contract of Sale, the Buyer shall
immediately return the Goods to the Seller at his expense. The Goods
should be sent back to the following address:

PIK
COINS SP. Z O.O.

WPT
DELTA Building UL. DUNSKA 9

54-427
WROCŁAW, Poland

19.
The Seller shall return the price of the Goods to the Buyer
immediately, no later than within 14 (fourteen) days from the date of
receipt of the Goods or proof of their return, whichever occurs
first. The price shall be refunded using the same method of payment
that was used by the Buyer in the original transaction, unless the
Buyer expressly agrees to a different method of refund that does not
incur any costs for him.

§
9 Newsletter

1.The
User is entitled to subscribe to the messaging service operating
within the framework of the Online Store (newsletter) by providing
the User’s e-mail address when creating an account on the
website www.pik-coins.com,
the User agrees to receive from PIK COINS Sp. z o.o. commercial
information related to the activities of PIK COINS Sp. z o.o. along
with acceptance of the Rules and Regulations.

2.
Unsubscribing from the newsletter list is possible by sending an
email to info(at)pik-coins.com with
“STOP NEWSLETTER” in the title or by clicking “unsubscribe”
in any newsletter message sent by the Service.

§
10. Personal data protection

Information
about the processing of personal data by the Seller can be found in
the Privacy Policy available at: www.pik-coins.com.

§
11 Out-of-court dispute resolution

1.
The provisions of this § 11 apply only to Customers who are
Consumers.

2.
The Customer shall have the opportunity to use out-of-court means of
dealing with complaints and claims.

3.
Detailed information on the possibility for the Customer to use
out-of-court procedures for handling complaints and pursuing claims,
as well as the rules of access to these procedures are available at
the offices and on the websites of: 

a.
district (city) consumer ombudsmen and social organizations whose
statutory tasks include consumer protection; 

b.
provincial Inspectorates of Commercial Inspection;

c.
office of Competition and Consumer Protection.

4.
The customer may also use the platform for online dispute resolution
(ODR) available at: http://ec.europa.eu/consumers/odr/.

5.
the Seller informs that, unless such an obligation arises from the
mandatory provisions of law, it does not use out-of-court means of
handling complaints and pursuing claims. In addition, the Seller does
not undertake to use the ODR platform referred to in paragraph 4
above. 

§
12 Final provisions

1.
Polish law shall govern these Terms and Conditions and the Contracts
indicated therein. However, the choice of Polish law made in the
preceding sentence does not deprive the Consumer of protection under
the provisions of foreign law, which cannot be excluded by contract
and which would be applicable in the absence of choice of Polish law
made in the preceding sentence.

2.
Part of the Regulations is Appendix No.1 – Statement of withdrawal
from the Sales Agreement.

3.
The current version of the Regulations is effective as of 01.01.2025